Buying From Us

We accept orders from personal shoppers, people who ring us, by post and online

We accept most major credit and debit cards

We charge a standard £3.95 to cover posting and packaging of each shipment within UK mainland (same price for a shipment of one item or many items) plus extra carriage of £5 on extra heavy items denoted by the delivery lorry sign.. For delivery outside UK mainland please contact us to agree a price.

Due to the way the internet works colours may vary

Items will be packed and shipped to you in the most convenient packaging available.

Gift Service

For an extra £2.00 per item we will gift wrap the present and include a gift card written with your words. You tell us the target delivery date and we try to meet it.

Terms and Conditions

a. Dispatch

Goods will be dispatched within 48 hours of receiving debit, credit or switch payments and after cheques have been cleared through the bank. We regret that feeders, fat products and accessories can only be delivered with birdseed orders. We will endeavour to hold all items in stock, however should an item be out of stock we will delay the charge until the item is ready to dispatch.

b. Delivery
We aim for Next Day Delivery service to all our UK mainland customers.

c. Prices and VAT
All prices shown for goods include delivery charges and VAT where applicable.

d. Cancellations and Returns
If you are not completely satisfied with our goods you have a right to cancel your order and return the goods within 7 days or receipt. We will offer you a full refund or replacement goods. Please send us an email before you return the goods, telling us that you are returning them and why.

e. Confidentiality and Security
Our web site does not hold or process any credit card information. To make a payment we pass you to Barclaycard's secure payment process.
Customer’s details are not passed to third parties and are used only in accordance with the Data Protection Act.

f.Consumer Rights
None of the Terms and Conditions mentioned above affect your statutory consumer rights.